Utility Company Collections

Many utility companies already utilise Grosvenor Legal Services' call centre, bailiff and field collection staff to collect outstanding accounts. The use of Grosvenor's field collection team to visit debtors has proved to be the most effective method of collecting outstanding utility debts.

In the case of gas and electricity providers, Grosvenor provides a complete service from initial letter and visit, through to obtaining a Warrant of entry and carrying out the disconnection. This complete service includes attendance at Court, provision of a locksmith, where required, full case management and analytical reporting.

Grosvenor Legal utilise the latest electronic communication equipment in order to effectively and speedily relay information.

All cases are completed within deadlines mutually agreed and formalised in a Service Level Agreement.

Grosvenor Legal has the resources to handle extremely large volumes of instructions, including field visits and disconnection’s, using their directly employed bailiffs and field collection officers. These services cover the whole of mainland United Kingdom.